Raycon have developed a portfolio of support services to address the needs of corporate and other organisations for cost-effective, flexible expert advice and fixes. To download a leaflet featuring our ‘break-fix’ IT support services please click here ITS Leaflet
Pre-paid, remote technical support for server and / or desktop faults requiring an onsite visit, and for desktop integration projects.
Contracted remote service desk unlimited PC and networks fault support (Monday to Friday, 08:30 to 18:30 excluding Public Holidays).
Proactive and predictive 10-point regular desktop and server health checks.
Adhoc pay-as-you-go technical support for server and / or desktop faults requiring an onsite visit, and for desktop integration projects.
Unlimited mobile fault, admin and setup support (Monday to Friday, 08:30 to 18:30 excluding Public Holidays).
Onsite, out of warranty repair, replacement or return to service of faulty hardware components.
Our extended hours service improves on our standard Monday to Friday, 08:30 to 18:30 by making it Monday to Sunday, 06:00 to 21:00. This is designed for quite serious situations where you desperately need support services from someone in the evenings or at the weekend; it ensures that you have a response from a technical person who could help within 1 hour; in the same way that you do with our normal hours service.
We have structured the service in such a way that clients only pay the full fees if it is used, however to cover our overheads, there is a fixed, single fee for full access to the service and then, if a system-down situation occurs, and you needed help from one of Raycon’s experts outside normal hours, you can call the number given and one of the consultants that you are familiar with would be in touch at our standard out-of-hours server grade rate. This cost would be charged starting from when they first contact you and actually start the remote troubleshooting.
Please note that this, like our Service Desk, is a telephone and remote service, however onsite assistance can then be arranged if required.