Response-IT is the alternative to our pre-paid Consult-IT service with no contract or commitment and allows us to respond to Clients on a purely adhoc / as required basis.  The service is split into two charging structures, desktop and server, and recognises the different skills required for different calls.

Any request will consist of a response fee which includes the first hour on-site and the fee will be based on how fast you require the service (from as quickly as 2 hours through to a 3 day response).  After the first hour if the fault is not resolved additional time will be at the standard hourly desktop or server rate, as appropriate.

If you require more information on how we can help please contact us here